What are Support Processes?

What are Support Processes?

What are Support Processes?

These are processes that coordinate the development and life cycle of the activities contained in the main processes, ie organizational and business processes. These processes can be undoubtedly cross processes, so that they contribute to the achievement of objectives between different areas of the project and / or company.
The activities are in support processes, aimed at achieving objectives that support other processes that perform a specialized function. These objectives can point to:

  • Define necessary to record all the information produced by the process life cycle activities.
  • Incorporate activities to identify, control, and statistical evaluation of configurations as well as of version management.
  • Define activities to objectively ensure that software products meet the specified requirements and adhere to established plans.
  • Specify activities (for the acquirer, the supplier or independent organization) to check software products and services.
  • Determine activities (customer, supplier or organization independent) to validate the software products of the software project.
  • Perform peer review of both technical and administrative aspects, where they will inspect the condition of the goods produced and the activities undertaken.
  • Specify the activities to determine compliance with the requirements, plans and contracts. This process can be used by any of the two parties, where one party (audit) audits the products or activities of the other party (audited).
  • Specify a process to analyze and eliminate (solve) the problems (including disagreements), regardless of their nature or origin, which are discovered during the execution of the development, operation, maintenance and other processes.

What are the processes that support your organization requires to support its business and / or organizational?
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